The 2025 Annual Report and our path forward

Canada Post has released its 2025 Annual Report, including the company’s financial results for the year. The results deteriorated significantly in 2025, underscoring the importance of the Corporation’s actions to renew and revitalize the postal service. Our multi-year transformation is now underway to make our company and country stronger.

Powering new revenue growth and innovation

Our transformation will help us be the delivery provider customers want to do business with. It will power new revenue growth and innovation and put us on a path to financial self-sustainability.

We’ll power our future growth by:

  • Growing parcel volumes and revenue
  • Building flexibility into our letter mail pricing
  • Diversifying our revenue sources
  • Evolving our Direct Marketing products

We’ll align our network with a modern Canada by:

  • Moving to secure, centralized delivery
  • Modernizing our retail network
  • Adjusting letter mail delivery standards

Change is necessary but never easy

We understand change is never easy. As we implement changes, we will continue to be fair and respectful to employees, in full accordance with our collective agreements and the Canada Labour Code.

It’s important that we move forward in a timely manner, while working closely with our bargaining agents and the government. Our transformation guiding principles will inform us along the way. We’ll proceed thoughtfully, prioritize service, be flexible, and keep everyone informed.

2025 financial results

For 2025, the Corporation recorded a loss before tax of $1.57 billion, compared to a loss before tax of $841 million in the prior year. It was the company’s largest loss before tax on record.

In 2025, labour uncertainty weighed on the business while decades-old rules and frameworks continued to impede the company’s ability to compete. Revenue for the year declined by $315 million, or 4.7 per cent, compared to 2024, as parcel volumes fell sharply due to the ongoing labour uncertainty.

While Transaction Mail continues to erode, the line of business benefitted from a postage rate increase in January 2025, as well as a volume bump related to election mailings and a temporary surge following the national strike in the fourth quarter of 2024. Direct Marketing revenue and volumes decreased due to labour uncertainty and labour disruptions.

Meeting the evolving needs of the country

Transformation is necessary to build a modern and financially sustainable postal service that meets the evolving needs of the country we proudly serve. Without transformation, our challenges will grow.

More information

APOC Peer Support Program

Planned Maintenance Outage

Some systems are under planned maintenance from Sunday Jan 18 12:00am to 4:00am EST.

Unavailable applications include, but are not limited to:

  • Employee Self Service
  • My Team
  • Travel and Expenses

Thank you for your patience as we update our systems.

 

Interruption de service prévue pour maintenance

Certains systèmes sont en maintenance planifiée du dimanche 18 janvier de minuit à 4 h HNE.

Les applications non disponibles incluent, sans s’y limiter :

  • Libre service aux employés
  • Mon équipe
  • Voyages et dépenses

Nous vous remercions de votre patience pendant la mise à jour de nos systèmes.

 
 
 

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Canada Post’s 2024 Annual Report

Canada Post releases 2024 Annual Report and financial results

May 28, 2025

Canada Post has released its 2024 Annual Report, including the company’s financial results for the year.

The challenges facing the postal system – operational, structural and regulatory – are enormous and they are mounting. The need to change our operating model, respond to our challenges and secure this national infrastructure for the road ahead, is more urgent than ever before.

2024 Annual Report highlights

  • Canada Post recorded a loss before tax of $841 million in 2024, compared to a $748-million loss before tax in 2023. It’s the seventh consecutive annual loss for the Corporation.
  • The company’s operating loss for the year was nearly $1.3 billion, which excludes income from the divestitures of SCI Group Inc. and Innovapost Inc. Without the divestitures, the $841-million loss before tax for 2024 would have been significantly larger.
  • Since 2018, Canada Post has lost more than $3.8 billion before taxes.
  • Letter mail continued to decline in 2024 and our Parcels business remained under threat in a highly competitive delivery market.
  • Revenue for the year declined by $800 million, or 12.2 per cent, compared to 2023, falling across the Parcels, Transaction Mail and Direct Marketing lines of business.
  • The labour disruption in the fourth quarter contributed a net negative impact of $208 million toward the $841-million loss before tax. Revenue fell much more than costs during the strike period.
  • Our financial statements are prepared in accordance with International Financial Reporting Standards (IFRS). They are jointly audited by an independent, third-party accounting firm and the Office of the Auditor General of Canada.

We welcomed the recent report by the Industrial Inquiry Commission, which provided a frank and objective assessment of our challenges and the fundamental obstacles facing Canada Post and the Canadian Union of Postal Workers (CUPW). We remain focused on reaching new agreements with CUPW, and we look forward to working with the new government in Ottawa to make the changes necessary to modernize and preserve this vital infrastructure for Canadians, long into the future.

More information

 
 

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