For urgent situations, employees and their families should get help immediately by calling Canada Post’s EFAP provider, Homewood Health, anytime at 1-866-565-4903.

Homewood Health has a crisis management support team with certified responders available 24 hours a day, 7 days a week.

In an emergency, call 911.


If you’re made aware of an immediate suicide risk (direct threats)

  • Do not leave the person alone.
  • Call 911, then the Area Performance Centre and your team leader.
  • Call building security, if applicable.

  • Confirm the person’s name, location and phone number.
  • Call 911, then the Area Performance Centre and your team leader.

  • Confirm the person’s name, location and phone number (if they provided the information).
  • Call 911, then the Area Performance Centre and your team leader.
For a non-immediate risk (person doesn’t appear in imminent danger):
  • Offer to contact the Employee and Family Assistance Program (EFAP) on their behalf at 1-866-565-4903 if the individual is with you in person.
  • If the person is on the phone, contact the EFAP through telephone conferencing while they are on the line.
  • Once you have made contact with the EFAP, identify yourself, explain your reason for calling and express your concerns about the well-being of the employee. Let the employee talk with the counsellor. Once they are talking, you should leave the call.

Support after a crisis or critical incident

A crisis or critical incident can include workplace incidents, a death or suicide, a robbery or act of violence, witnessing a traumatic event, and more. The impact of a crisis or critical incident is still being felt after it occurs – and it’s important to have expert support to address these impacts.

Learn More