CEO Update and video thanking Retail workers at corporate post offices and franchises


Read this message from Doug Ettinger and watch a light-hearted video thanking frontline Retail workers for their efforts to keep Canadians safe while providing an essential service.

Dear Colleagues,

The challenging circumstances over the past few months have demonstrated how our post offices and frontline Retail workers are the backbone of communities in every corner of the country.

Canadians have been shopping online in record numbers amid COVID-19, which has placed significant pressure on our Retail staff and postal outlets. Our corporate post offices and franchises have experienced significant increases in parcel volumes during this time, yet our frontline clerks have persevered and continue to provide an essential service with a smile.

Our Retail workers have also taken great care to protect Canadians and their communities. They are working hard to help customers feel comfortable by ensuring physical distancing in post offices, wearing face coverings and constantly cleaning payment terminals and facilities.

Through it all, they have handled the situation with patience, resilience and grace.

I am very proud of our entire Retail team for their dedicated service to Canadians and their efforts to stay safe. They have been a friendly, welcoming and trusted face of Canada Post in communities across the country.

Please take a few minutes to watch this light-hearted video recognizing the incredible efforts of our Retail workers. Sincerely,

Doug Ettinger

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