Read a new CEO Update and watch a video about the resurgence of COVID-19

2020/10/06

In this CEO Update and video, Doug Ettinger discusses the rise in COVID-19 cases, and what it means for Canada Post.

Staying the course with COVID-19

As you know, it has been a year like no other. The challenges we have faced in 2020 have been enormous. But we’ve worked together to find solutions, keep each other safe and maintain an essential service to Canadians. I’m proud of what we’ve accomplished so far, and thankful for your commitment.

Just a few weeks ago, it seemed like there was cause for optimism around COVID-19. But, unfortunately, we’ve all come to realize that the situation remains serious, as communities across Canada experience a resurgence in cases. I know this is discouraging, and I share in your frustration.

However, I want to reassure you that your safety remains our highest priority, and that by continuing to follow our guiding principles we will meet the challenges ahead:

  1. 1. The safety of employees and the people we serve is our top priority.
  2. 2. We will be guided by the public health experts, like the Public Health Agency of Canada.
  3. 3. We will work closely with our union colleagues.
  4. 4. We will communicate early and often about changes that may impact you and our customers.

In addition, I would ask you to help each other follow the safety measures we’ve put in place in our facilities, especially when it comes to physical distancing. I can’t emphasize enough how important it is to stay 2 metres (or 6 feet) apart at all times – even in common areas.

It’s so important not to become complacent over time, because the experts tell us that COVID-19 feeds on complacency.

I also want to let you know that we are working on new measures as issues arise.
To those working in our retail post offices, I am aware that you’re experiencing a dramatic increase in aggressive behaviour from customers. This is unacceptable to me and to everyone at Canada Post. We are working on a major campaign to help combat this trend and to call for civility. We will share more on this initiative soon.

We also recognize that even more Canadians will be shopping online this holiday season. Demands will be high. As we provide our essential service, we know we can’t overload our people or undermine our commitment to keeping you safe. I’ll have more to share on this in the coming days.

Looking ahead, as we strive to make the best decisions and set priorities, it’s important that we hear from you to better understand your perspective. So if you haven’t yet filled out your employee survey, please do so now. It only takes a few minutes and can make a huge difference.

Once more, I want to thank you for everything you’re doing. We’ve been facing challenges throughout this year and it’s only going to get busier. Please visit the Keep Wellness in Mind employee website if you or your family need help. There’s a lot of great support there through our Employee and Family Assistance Program.

Thanks again and please continue to Make it Safe, Make it Home.

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