A message from the President and CEO – March 19 2020


Read the letter from Doug Ettinger and view the video.


Dear Colleagues,

To say these are difficult times no longer seems to describe the situation we are in. We have never faced anything like this. We are surrounded by uncertainty every day. Undoubtedly, we will be tested like never before.

But I want to be clear. We will get through this challenge, and I hope you will find comfort in knowing that we will get through it together.

I know some of you may be feeling overwhelmed when you think about the COVID-19 pandemic, and what it will mean for you, both in your work and personal life. I hope I can lessen this burden somewhat by saying that the safety of you and your loved ones is our primary focus.

In every decision we are making around COVID-19, our number one priority is the health and safety of our employees. We will continue to introduce safety measures that follow the direction and recommendations of the Public Health Agency of Canada. These safety measures will help protect us and help slow the spread of COVID-19, while allowing us to keep Canada’s postal system going.

It is hard to overstate how critical the country’s postal system is in a crisis like this – how important it is for our economy and our daily lives. We are connecting the country’s people and businesses in a time of unprecedented uncertainty.

The very nature of what we do, however, means the majority of you cannot work from home. You’re out in the field supporting and anchoring Canada’s communities. So I want to recognize your efforts and say thank you. Thank you for showing Canadians they can count on us when they need us the most.

I also want to call attention to the efforts of our letter carriers, RSMCs, MSCs and retail employees who are the face of Canada Post. Your continued presence in our communities reminds and reassures people that, despite all the disruption, we are there for them and they can count on us.

Thank you all for everything you are doing. I understand how hard this is. If you are struggling, feeling anxious, or just want to talk to someone, please reach out to our Employee and Family Assistance Program or to your Team Leader. Taking care of your health and well-being throughout a time like this is incredibly important. Canada Post has the resources to help you and your family. So please use them as often as you need.

I would like to end this letter by asking you to please look out for each other, and be kind to one another. It’s a small thing, but serves as a meaningful reminder that this is a challenge that we will overcome, and we will do it together.



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