Coronavirus (COVID-19): Working Remotely – March 16 2020


The ongoing situation with COVID-19 is rapidly changing and we are evolving our response accordingly, with your health and safety always top of mind. The Government of Canada has directed all federal government employees to work from home where possible, while maintaining all critical services. We will continue to align with the Public Health Agency of Canada when it comes to the health and safety of our employees and Canadians. Your safety remains our highest priority.

Canada Post has an important responsibility to operate a national postal system and continue serving Canadians during this difficult time, when they need us most. Our primary goal is to protect employees, while ensuring the smooth functioning of the postal system.

We have reviewed all functions to determine where employees can work remotely. Employee groups have been divided into three categories, depending on whether they are able to work remotely and are presently equipped to do so.

Category 1 employees

Employees in this group are expected to work from home effective Tuesday, March 17, until further notice. These employees are able to work remotely and have the equipment and connectivity necessary to do their job:

  • Administration
  • Business Continuity Plan Coordinators and team (with laptop & VPN)
  • Business Intelligence Data Management
  • Communications
  • Corporate Affairs and Sustainability (except Security)
  • Customer Service (except Customer Service call agents)
  • Delivery Transformation
  • Digital Channel and Products
  • Engineering
  • Finance (except Order to Cash call agents), Procurement, Pension Investment
  • Human Resources Corporate (except Access HR call agents)
  • International Relations
  • Labour Relations Field, Disability Management Field
  • Legal
  • Maintenance, Fleet (Corporate)
  • PCR (Corporate)
  • Real Estate (except Facilities Management)
  • Retail Support (Corporate)
  • Sales, Lines of Business, Marketing
  • Strategy

Category 2 employees

Employees in this group should continue reporting to their workplace for the time being while we make arrangements for them to work from home in the days ahead. These employees are able to work from home, but do not currently have the equipment and connectivity necessary to do their job remotely. We are working with Innovapost to prioritize the employees in this group to ensure they get the necessary equipment. We will keep you posted on our progress.

  • Access HR Call Agents
  • Business Continuity Plan Coordinators and team (without laptop and VPN)
  • Customer Service Call Agents
  • National Delivery
  • Order to Cash Call Agents
  • Service Quality

Category 3 employees

These employees are the core of our front-line operations and serve Canadians in every corner of the country. Employees in this group are unable to do their work remotely and should report to their workplace as required.

  • Area Performance Centre (APC)
  • Delivery
  • Facilities Management
  • Field Operations Support Functions (HR Business Partners, Field Health & Safety, Field Employee Relations, Field Learning and Development)
  • Field Plant Maintenance, Fleet Maintenance
  • National Control Centre (NCC)
  • PCR – Field
  • Processing
  • Post Office/Retail
  • Security (Field and Corporate)
  • Transportation and Network

We understand some people may be concerned and anxious about continuing to work at the office. If you have concerns, please contact your team leader to make alternative arrangements. If you need additional support, please visit our Keep Wellness in Mind website. On the site you’ll find contact information for our Employee and Family Assistance Program, as well as various programs and services available to you.

Instructions for working remotely

To ensure our network continues to function smoothly with so many people accessing it remotely, employees should try to limit their use of VPN. You do not require VPN access for corporate email, Skype and some other applications. If you do need to access the corporate network for files, please log on and log off as quickly as possible.

We are relying on team leaders to work closely with employees working remotely to ensure business priorities continue to be met. Team leaders should establish regular protocols with their people and be available to provide support when necessary.

Thank you for your continued patience and resilience as we adjust to the rapidly changing circumstances. We will continue to update you as the situation evolves. Please continue to check the COVID-19 employee information website for the latest information and updates to the Q and A section.

We know it’s a difficult time for our employees and that things are changing hourly. We recognize this and are committed to doing what is best for our people while continuing to provide postal services to Canadians.

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