Read a new CEO Update and watch a video about how we plan to move forward

2020/07/27

In this CEO Update and in a video message, Doug Ettinger shares new information on how Canada Post plans to navigate the next phase as businesses reopen and government ease COVID-19 restrictions.

How we plan to move forward

Let me start with a thank you.

Over the last four months, you’ve shown incredible dedication and flexibility as we made over 100 changes designed to keep people safe, while maintaining an essential service for Canadians. We should all take great pride in what we have accomplished together. It’s truly amazing.

Now, as businesses start to reopen and governments carefully ease their restrictions, it’s time to get ready for the next stage in this unprecedented period.

This will involve phasing out some of the changes we made, while modifying or keeping other changes. We have a dedicated team carefully planning this process.

I want to let you know that our guiding principles will remain the same. We will continue to put the safety of our people and customers first. We will follow the advice of Canada’s public health experts. We will work closely with our union colleagues. And we will keep you informed of changes that affect you and our customers.

In the spirit of keeping you informed, I would like to share with you today what we know so far about what you can expect:

  • We will be introducing the new changes in phases.
  • The first phase will take effect at the end of July, and will focus mostly on customer measures that have largely run their course. This includes services like the free Hold Mail service for businesses that closed and holding parcels at post offices for 90 days before returning them to senders.
  • We are also looking at a new safe delivery process for items marked DO NOT SAFE DROP. It will be similar to the new measures in place for passports, which keep employees and customers two metres apart.
  • Our Knock, Drop and Go process will be modified. However, we will ensure our people can remain at least two metres from customers when delivering.
  • All physical distancing measures will stay in place for now. This includes the physical distancing measures in our plants, processing facilities and post offices, and for delivery. The enhanced cleaning at our facilities and the distribution of personal protection equipment (PPE) will also continue. These important safety measures remain key to protecting us and our customers.
  • The second phase of changes is being developed and is tentatively set for September, ahead of our peak season. This will be followed by a third phase of changes (after the peak season) and a fourth phase (Post-Vaccine).

There is more work and consultation to do and timing could change. Once again, I want to assure you that we will continue to put safety first, to consult with our unions and to follow the advice of our public health experts. We will keep you informed every step of the way, and will have more to share in the coming days and weeks.

I have truly been inspired by your incredible commitment to keeping yourselves, your colleagues and our customers safe during this challenging period.

Your continued efforts along with our careful approach will help ensure that we can successfully and safely navigate the next phase and beyond.

Thank you for everything you do.

As always, please make it safe and make it home.

Doug Ettinger

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