You should never tolerate aggressive behaviour from customers or anyone else – including violence, harassment, threats, intimidation, inappropriate language and bullying. It’s important to know what to do and what resources are available if you ever encounter an aggressive individual while in the workplace.
Concern
We can all use help when life feels overwhelming. During these unprecedented times, you or a family member may be having trouble coping due to fear, anxiety, financial worries, concern about family members or anything else. Confidential help is available 24/7 when you have a concern about your own mental health, or that of a colleague or someone close to you.
NEW: Helpful COVID-19 resources from Homewood Health
Homewood Health has produced a series of factsheets for employees and team leaders to help answer questions and concerns during the COVID-19 pandemic:
Depression and anxiety care
Depression and anxiety are the most common mental health disorders. Almost half of all people with depression also suffer from persistent anxiety. They often experience similar symptoms, including nervousness, irritability, and difficulty sleeping and concentrating. Homewood Health offers personalized treatment for employees and family members with moderate to severe anxiety or depressive symptoms.
Online behavioural therapy for mild depression and anxiety
Homewood Health offers you and your family a bilingual, 24/7 web-based tool to help those struggling with mild depression or anxiety.
Relationship solutions
Our closest relationships can be so rewarding – but nurturing them takes time and effort, and recovering after a rough patch can be challenging. From better communication to getting the spark back to resolving conflict, Relationship Solutions will help you take a proactive approach to your relationships. Coaching and a Relationship Solutions resource kit are included in this service.
Trauma care
A traumatic event is any situation that causes a person to experience strong emotional reactions. Suffering after experiencing a traumatic event can be cause for concern. Trauma can cause severe anxiety, nightmares, flashbacks, and uncontrollable thoughts. Left untreated, symptoms can worsen, leaving an individual unable to cope with everyday life. Fast access to expert mental health services is the key to recovering.
Grief and loss coaching
Grieving can be overwhelming and complex. This self-directed resource can help if you or a family member is struggling with grief or loss.
Supporting grieving employees
The death of a loved one, co-worker or friend can trigger shock and intense emotional reactions. It’s important to recognize these reactions so you can provide the best support to a grieving person.
Legal advisory services
Do you have a legal matter to sort out, or need help finding an affordable lawyer? Homewood Health’s Legal Advisory service provides you and your eligible family members easy and convenient access to experienced lawyers. From child custody to writing a will or learning your rights as a landlord or tenant, they can point you in the right direction on any number of legal matters.
Elder and family care
Helping to care for an elderly or ill relative – nearby or at a distance – can be very challenging and a cause for concern about how well you’re coping. Coaching from a professional offers practical advice and can relieve the stress and strain on your work-life balance.
Shift work support
Shift work can interfere with the body’s natural wake-sleep pattern, and may place a strain on your health, well-being, family and social life. A Life Smart Coach can help you find solutions to your unique challenges – to help you stay healthy and safe and enjoying family, friends and your life and work.